JGP Property Maintenance Privacy Policy

This privacy notice sets out how JGP Property Maintenance will process personal data we collect from or about you, or which you provide to us. Please read this notice carefully to understand why data is being collected and what we do with that data.

Our website and services may contain links to independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies.

We may change the privacy notice from time to time by amending this page.

For The Purpose Of The Data Protection Act 1998 And General Data Protection Regulation EU 2016/679, The Data Controller Is JGP Property Maintenance.

Our registered office is at 19 West St. Marys Gate, Grimsby, DN31 1LE, and our contact details are as follows:

What Type of Information Will We Collect from You?

The personal information we collect from you will typically include the following:

  • Full name and contact details (including your contact number, email, and postal address).
  • Information relating to your property or premises, such as the type of property, maintenance history, and access requirements.
  • Details of any maintenance or repair issues you have reported, which may include specific information about the condition of your property and any equipment or installations.
  • Billing and payment details for the services we provide to you.
  • Technical information, including what devices you use to access our website, your Internet protocol (IP) address, browser type and version, time zone setting, and operating system.
  • Your communications with us, including emails, telephone calls, and other correspondence created when you contact us with queries, complaints, or requests for our services.

On What Basis Can We Process Your Information?

The legal grounds under data protection legislation for processing your personal data are as follows:

  1. Performance of a Contract: It is necessary for the performance of a contract to which you are a party or to take steps prior to entering into a contract with you, such as providing maintenance and repair services.
  2. Consent: You have given us explicit consent to the processing of your personal data for specific purposes, such as receiving electronic marketing.
  3. Legitimate Interests: It is necessary for the purposes of our legitimate interests, such as improving and promoting our services and understanding our customers’ needs.
  4. Legal Obligations: Where we need to comply with a legal obligation, such as health and safety regulations.

What Are We Going to Do with Your Information?

We will hold and use personal information about you in the following ways:

  • To fulfil our obligations to you when providing you with our property maintenance services.
  • To arrange and coordinate maintenance and repair works at your property.
  • To communicate with you during the course of providing our services, for example, with your enquiries and requests.
  • To keep records of the services provided to you for internal management and accounting purposes.
  • For statistical purposes so we can analyse figures to help us manage our business and plan strategically for the future.
  • To provide you, or to enable third parties to provide you, with information about goods or services we feel may interest you, where you have provided permission for us to do so.

How Long We Keep Your Data For

We will retain your personal data for different periods depending on the service you have chosen to use us for. This may include retaining data for a longer period than that required for providing those services, such as where we need to comply with legal or regulatory obligations or in the event of a legal claim or complaint.

Who Your Information Will Be Shared With

We will pass your details to the following organisations (“data processors”) who carry out certain activities on our behalf as part of providing our services:

  • Subcontractors and service providers for maintenance and repair services.
  • Accountants and financial advisers where necessary for billing and payment processes.
  • Software and system providers including but not limited to accounting and customer management systems.

We may also disclose your personal information to third parties in the following situations:

  • If we sell or buy any business or assets, we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or to protect the rights, property, or safety of our company, our customers, or others.

Security of Your Data

Your data will be held on secure servers within the European Economic Area (“EEA”) with all reasonable technological and operational measures put in place to safeguard it from unauthorized access. Where possible, any identifiable information will be encrypted or minimized.

Your Rights

You have the following rights in relation to the personal data we hold about you:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You can request that information we hold about you which is incorrect or has been changed is updated.
  • Erasure: You can ask us to delete or remove personal data where there is no good reason for us continuing to process it.
  • Objection: You can object to the processing of your personal data where we are relying on a legitimate interest ground and you feel it impacts your rights and freedoms.
  • Data Portability: You have the right to request that we send you or another organization a copy of the personal data we hold about you.

How to Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:

Complaints

If you wish to raise a complaint on how we have handled your personal data, you can contact us directly. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the UK data protection regulator, the Information Commissioner’s Office (ICO). Further details can be found at www.ico.org.uk or by calling 0303 123 1113.